At Loam Roamer, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when visiting our website, purchasing products, and renting e-bikes. By accessing or using our website, purchasing, or renting an e-bike, you consent to the practices described in this policy.

1. Information We Collect:

1.1. Personal Information:

• When you purchase or rent an e-bike, we may collect personal information such as your name, email address, phone number, shipping address, payment details, and identification information (e.g., driver's license) to process your orders and rental requests.

• If you create an account or contact us via email or our contact form, we may collect your name, email address, and any other information you provide for customer support and communication.

1.2. Non-Personal Information:

• We may collect non-personal information such as your IP address, browser type, operating system, referring website, and website usage data to analyze trends, administer the website, and gather demographic information for aggregated use.

1. Use of Information:

2.1. Personal Information:

• We may use your personal information to process and fulfill your product orders, manage e-bike rentals, provide customer support, and communicate with you about your purchases or rentals.

• With your explicit consent, we may send you marketing communications about our products, services, and special promotions. You can opt out of these communications at any time.

• We do not sell, rent, or lease your personal information to third parties unless we have your permission or are legally required.

2.2. Non-Personal Information:

• We may use non-personal information for internal purposes such as website improvement, data analysis, and to enhance our marketing efforts.

1. Information Disclosure:

3.1. Service Providers:

• We may engage third-party service providers to perform certain functions on our behalf, such as payment processing, shipping, e-bike rental management, and marketing. These providers have access to your personal information only as necessary to perform their services and are obligated to maintain the confidentiality of your information.

3.2. Legal Compliance:

• We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

1. E-Bike Rentals:

4.1. Rental Information:

• When you rent an e-bike, we may collect additional information such as your rental duration, e-bike preferences, rental agreements, and e-bike usage data to facilitate the rental process and ensure compliance with rental terms and conditions.

4.2. Security Deposit:

• In some cases, we may require a security deposit for e-bike rentals. The deposit may be refunded upon the safe and timely return of the rented e-bike in accordance with the rental agreement.

1. Data Security:

• We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no data transmission over the Internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

1. Third-Party Websites:

• Our website may contain links to third-party websites. Please note that we have no control over the privacy practices or content of these websites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

1. Children's Privacy:

• Our website, products, and e-bike rentals are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe we may have inadvertently collected information from a child, please contact us to request deletion.

1. Changes to this Privacy Policy:

• We reserve the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

1. Contact Us:

• If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at theloamroamer@gmail.com